General Terms and Conditions

Effective Date: 10/06/2025

Welcome to Elaissaoui Driver. By using our website https://elaissaouidriver.com or booking our travel services, you agree to the following Terms and Conditions. Please read them carefully before making any reservations.

 

1. Services Offered

Elaissaoui Driver provides private transportation, tours, and travel experiences across Morocco. All services are subject to availability and confirmation at the time of booking.

 

2. Booking & Confirmation

  • Bookings can be made through our website, by email, or by phone.

  • A booking is considered confirmed only after you receive written confirmation from us (email, WhatsApp, or SMS).

  • We reserve the right to decline or cancel bookings at our discretion.

 

3. Payments

  • All payments are made in cash directly to the driver or tour guide at the start or end of the service, as agreed.

  • We do not accept credit cards, PayPal, or online payments at this time.

  • Prices are clearly stated during the booking process and include all applicable taxes unless otherwise specified.

 

4. Cancellations & Refunds

  • You may cancel your booking at least 24 hours before the scheduled pickup time without penalty.

  • Cancellations made less than 24 hours in advance may be subject to a cancellation fee, especially for long-distance trips or multi-day tours.

  • No-shows or last-minute cancellations may result in full charges at our discretion.

  • As payments are made in cash, refunds are not applicable unless payment was collected early and a valid cancellation applies.

 

5. Changes to Itinerary

  • We will do our best to accommodate changes to your itinerary.

  • Any changes must be requested in advance and may be subject to availability or additional charges.

 

6. Responsibilities

  • While we strive to provide safe and reliable services, Elaissaoui Driver is not liable for delays, cancellations, or changes caused by events outside of our control (e.g., weather, road conditions, traffic, or strikes).

  • You are responsible for your personal belongings during the trip. We are not liable for lost or stolen items.

 

7. Travel Insurance

  • We strongly recommend that you obtain travel insurance covering personal injury, loss, theft, and trip cancellations.

  • Elaissaoui Driver does not provide personal insurance coverage for passengers.

 

8. Health & Safety

  • Passengers must comply with local laws and the safety instructions of the driver or guide.

  • We reserve the right to refuse service to anyone behaving in a way that endangers others or disrupts the trip.

 

9. Intellectual Property

All content on our website, including text, images, and logos, is the property of Elaissaoui Driver unless otherwise stated. Unauthorized use or reproduction is prohibited.

 

10. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Morocco. Any disputes arising will be handled under Moroccan jurisdiction.

 

11. Contact Information

For questions or concerns regarding these Terms, please contact us at:

📧 Email: elaissaouidriver@gmail.com

🌐 Website: https://elaissaouidriver.com

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